Adscalls Privacy Policy (HIPAA-Compliant • No Sale • No Sharing for Marketing/Monetization) 

Legal note: This Privacy Policy is a general template and not legal advice. Have counsel review for your specific workflows (call recording notices/consent by state, HIPAA/BAA alignment, CPRA/CCPA, etc.).

Effective Date

• Effective Date: 01/25/2026
• Last Updated: 01/25/2026

1) Overview

This Privacy Policy describes how Adscalls (“Adscalls,” “we,” “us,” “our”) collects, uses, discloses, and protects information when you:

• Visit our website(s)
• Request a demo, submit forms, or contact us
• Use our platform and related services (the “Services”)
• Place or receive inbound calls tracked and recorded through Adscalls

We are headquartered in New York, NY (USA).

2) Scope (Who this applies to)

This Policy applies to:

• Website Visitors 
• Business Clients/Prospects 
• End-Users/Callers  (individuals calling businesses that use Adscalls)

In many cases, Adscalls processes caller information on behalf of a business client. That business client’s own privacy policy (and, where applicable, HIPAA Notice of Privacy Practices) may also apply.

3) Information We Collect

3.1 Information you provide directly

• Name, email, phone number, company name, job title
• Onboarding/service configuration details (service areas, hours, routing preferences)
• Billing/admin contacts and invoicing details
• Communications with us (emails, support requests)

3.2 Information collected automatically (website)

• IP address, browser/device type, pages viewed, referring URLs
• Cookie and consent preference signals (see Section 8)

3.3 Call-related information (tracking + recording by default)

When calls occur through numbers managed/tracked by Adscalls, we may collect:

• Call metadata: date/time, duration, routing path, IVR selections (if used), approximate location (where available)
• Attribution signals: source/channel/campaign and session/landing page signals via Dynamic Number Insertion (DNI)
• Caller ID (phone number) (where available)
• Call recordings (default-on): Adscalls records calls by default, to the extent permitted by law and as configured
• Transcripts/tags (if enabled): transcripts and derived labels (e.g., topic/intent) for QA/reporting

Call recording consent: Consent rules vary by jurisdiction (one-party vs. all-party). Calls may be recorded where permitted and/or where notice/consent requirements are satisfied.

3.4 Optional AI appointment setting (only if requested) 

If explicitly requested and enabled, we may process scheduling details and required calendar/CRM fields to set/confirm appointments.

• Default: OFF unless explicitly requested.

4) How We Use Information

We use information to:

• Provide, operate, maintain, and secure the Services (tracking, routing, recording, reporting, attribution)
• Onboard clients and provide customer support
• Generate billing and weekly invoices (where applicable)
• Detect and prevent fraud/abuse and maintain network quality
• Comply with legal obligations and enforce agreements

5) No Sale / No Sharing for Marketing or Monetization

No sale of personal information

• Adscalls does not sell personal information (including caller data, recordings, transcripts, or client data).

No sharing for third-party marketing/monetization

• Adscalls does not share personal information with third parties for their own marketing, advertising, or monetization purposes.
• We do not disclose caller recordings/transcripts to unrelated third parties for advertising uses.

Service Providers (Operational Disclosures Only)

To run the platform (e.g., hosting, infrastructure, telephony, security, customer support tools), Adscalls may use service providers who process data only to provide services to Adscalls, under contractual confidentiality and security obligations.

6) HIPAA Compliance

Adscalls is HIPAA compliant.

Where applicable, Adscalls may act as a Business Associate to Covered Entities and/or other Business Associates, and will execute a Business Associate Agreement (BAA) when required.

• We maintain safeguards designed to protect PHI where applicable.
• We apply a “minimum necessary” approach where feasible.

This Privacy Policy does not replace your organization’s HIPAA notices/obligations.

7) Data Retention (Call Recordings: 3 Months)

We retain information only as long as necessary for the purposes described in this Policy, unless a longer period is required by law or contract.

• Call recordings retention: 3 months by default
  • unless a different period is agreed in writing, or
  • Retention is required for legal/compliance reasons

Other data (e.g., invoices/accounting records, security logs) may be retained longer as required for business and legal compliance.

8) Cookies & Consent Banner

We use cookies/similar technologies for:

• Essential website functionality
• Analytics and site performance
• Consent and preference management

We run a cookie consent banner (where required), allowing you to manage preferences.

9) Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information (e.g., access controls, monitoring). No method of transmission/storage is 100% secure.

10) International Data Transfers

Adscalls operates from the United States. If you access our Services from outside the U.S., information may be processed in the U.S. and other jurisdictions as necessary to provide the Services, with safeguards where required.

11) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children.

12) Your Privacy Rights

Depending on where you live, you may have rights to:

• Access, correct, or delete certain personal information (subject to legal exceptions)
• Opt out of marketing emails

California (CCPA/CPRA)

• Adscalls does not sell personal information.
• Adscalls does not share personal information for cross-context behavioral advertising (as defined by California law).

13) Contact Us / Privacy Requests

• Email: info@adscalls.com
• Subject: “Privacy Request”

We may verify your identity/authority before fulfilling requests.

14) Third-Party Links

Our website may link to third-party sites. This Policy does not cover third-party privacy practices.

If you called a business using Adscalls tracking, that business may have its own privacy policy and legal obligations.

15) Changes to This Privacy Policy

We may update this Policy from time to time. Updates become effective when posted (or as otherwise stated). Continued use of the Services indicates acknowledgment of the updated Policy.